MuseScore 4 keeps freezing/crashing

• Jan 14, 2023 - 23:19

Every time I try to create a new score in MuseScore 4, the window freezes and I have to shut it down with Task Manager. I have tried reinstalling it, but this issue remains. What's going on here?


Hi, having the same problem.

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 2.00 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID AC8800D6-4650-4296-ADEE-119F8FB500D1
Product ID 00325-96216-85938-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 11 Home
Version 22H2
Installed on ‎10/‎14/‎2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0

I tried turning off Controlled folder access. Didn't work
Select Start > Settings > Update & Security > Windows Security > Virus & threat protection. Under Virus & threat protection settings, select Manage settings. Under Controlled folder access, select Manage Controlled folder access. Switch the Controlled folder access setting to On or Off.

In reply to by eisfeldt

Ok - I double checked - Controlled Folder access it wasn't turned off. I made sure now it's turned off and now MuseScore will open a new file!!

There appears to be a problem with how MuseScore 4 interacts with controlled folder access. Doesn't seem ideal to turn it off, but I'm no expert.

In reply to by eisfeldt

Okay, I spoke too soon. When I try to "Save as..." my score - MuseScore 4 freezes again. Can only kill with Task Manager. When I restart it recognizes my session was unexpected closed and properly opens. But if I try to save it freezes. Bummer...

I tried adding MuseScore4.exe (and crashpad_handler.exe) to "Allowed app through Controlled folder access" but that didn't work either.

I just had the same problem on one of my other laptops (MS Surface Go 3) after opening a Musescore3 score and couldn't resolve the issue. I then proceeded to download Musescore 4 on my grandson's MS Surface Go 3. Everything was working fine - UNTIL I made some changes to a score I was working on then went to "X-out" of the program before saving my changes, and that's when it froze AGAIN. I waited quite a bit to see if something would happen. Nope. The computer kept "dinging" me when I tried to open the recent score and also when I tried to create a new score. "Ding-ding-ding." I had to use the Task Manager to end Musescore 4. When I tried opening it again, the program did open, but it was still frozen/dinging. I then rebooted the computer, but when I opened Musescore 4 again, same problem. And since uninstalling and reinstalling Musescore 4 didn't work on the first laptop, I didn't try that procedure on the second laptop, assuming it probably wouldn't work. HELP! (I've attached the score I was working on). Note: Musescore did do an autosave, but that file is a no-go as well since it doesn't save it with a Musescore extension.

Attachment Size
GreatGig_Sky.mscz 44.22 KB

In reply to by Marabeas

This file opens fine for me.
As for the Surface Go. Take a look at the specs required for MS4. It won't work at all right out of the box on just any computer. Un-install and re-install is a waste of time. You need an 8 core CPU, 16 gigs of ram (or more) and an SSD.
The good news is that I have MS4 working on my Surface Go. But to do so I had to make several system adjustments. Find them here:
Every one is important.

In reply to by bobjp

Thanks for the input, BUT Musescore 4 installed with no problem and the program was working just fine a few hours ago when I created the attached score, no problems. The problem started when I tried to exit the score after making changes but forgetting to save those changes. To me that implies a problem with Musescore and not my computer. Or am I missing something? Thanks.

In reply to by bobjp

UPDATE: Okay, I went through the procedure that eisfeldt performed above. I turned the Controlled Folder on, but that didn't solve the freezing problem. I then decided to reinstall Musescore 4 WITHOUT uninstalling first, but I hit a brick wall because Windows said that my computer didn't have permission to make changes. So, I went back and changed the Controlled Folder to OFF. Then I went back and did the reninstall of Musescore 4 again. It did it's magic via the Musescore HUB - then, wallah - Musescore 4 DID open just fine! Therefore I'm going to try doing the reinstall on my other Go computer to see if that works.

By the way, I checked out your link and that seems to apply to audio issues (which I do have) in Musescore 4 for my Go computers. Therefore, I am going to make the necessary system changes in the the hope that solves my audio issues. Thanks for that input!

In reply to by Marabeas

I had this issue on my MacBook Air after updating to Musescore 4, and while this might be a fluke, the issue resolved when I deselected Mixer in the View Menu. I haven't had the problem since, and have worked on a few different scores, including the original one that froze up.

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