Musescore repeatedly crashes on upload

• Aug 30, 2020 - 19:04

I don't know if it is an issue of the application or the site or both. Musescore crashes mid-process when uploading a score using the "cloud" button. If it doesn't crash, the upload still fails: the site shows the message "we don't support this version of mscz files yet" on the score page.

OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit):, revision: 43c5553


In reply to by szekelyga

I take that as a "No."

Do you know any exorcists? Just kidding. One other person reported this problem and they experienced a bug with the start which would make sense.An isolated case like this lends me to believe it's something outside of MuseScore causing the problem.

In reply to by szekelyga

I do realize that there are more than 2 reports, but they're not really wide spread like a lot of issues that we're sure are a problem with MuseScore. There are external things that could cause this though I'm not knowledgeable enough to give you an idea of external issues for what you are describing.

If you haven't customized too much in Musescore (workspaces, MDL, shortcuts etc.) you can try using Help->Revert to factory settings to see if this fixes things. Reverting to factory settings helps with a lot of things but I've not heard of it helping with your problem. I also don't know of anyone that tried it.

In reply to by szekelyga

It usually happens when I try to update an existing score.
That is a new information... with that I too get

The score cannot be uploaded, as we don't support this version of mscz files yet.
Sorry for the inconvenience.

Indeed bad and something that needs to get investigated on the site

I have updated this score:
from the same file (attached) without changing anything to it.

Now you can observe one of the upload issues: no sound, the blue status bar is jumping randomly, the pink box doesn't move.

As I have reported on the site's forum several times, this is only ONE of the SEVERAL issues that occur randomly but repeatedly when uploading or updating a score.

Uploading a score to the site is now like gambling: it works 1 out of 100 times.

In reply to by szekelyga

It really happens all the time, and the issue is always one of the following:
1. Musescore crashes half-time while uploading
2. The strange error message (see above)
3. "The score is being updated" for infinity
4. On the score URL, a blank page is being displayed, the score is invisible (there is no message at all in this case)
5. Score is visible but there is no sound, the blue bar doesn't move and there is no pink box on play
6. Score is visible but there is no sound, the blue bar jumps randomly and the pink box box remains on the first bar on play

Over the last 24-48 hours I have started getting crash on upload, whether it's a new score or an update. The score always uploads successfully. Musescore v3.6 (which didn't have this problem for the first few days).

Restarting computer doesn't make any difference.

OS: Windows 10 (10.0), Arch.: x86_64, MuseScore version (64-bit):, revision: 1977cb3

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