• May 2, 2018 - 05:51


In reply to by Jazid

I was just wanting to retrieve music my friend composed and I saw there was a free trial so I joined and was instantly charged $29. I’ve been arguing to get my money back to no avail. They say when I decided to pay $29 instead of $49 there wasn’t a free trial anymore. I am not a musician and can not use this product. It was an error. No refund. No customer service.

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I'm not aware of any PDF view and print option that would requite a pro account, you can export to PDF directly from MuseScore, also including parts.

Reg. reply to your email: yesterday was a public holiday here in (most parts of) Europe.

I have forwarded your refund request to the support team. They will answer when it's done. Thank you for your patience.

In reply to by Thomas

Thomas! You seem to be the man that gets things done! I've sent an email and sent a message on the contact form on this site about getting a refund. What might I be able to do to help move this along? As embarrassing as this is, it overdrafted my account and I would really like to get a response as soon as possible.

Thank you!

In reply to by tylerthornber

Thomas was that men in the old times. Since the transfer of ownership from MuseScore to the UG-group, using the support mail address and/or the contact form is the only way.
Also note that you are on the forum of the music notation software (.org). Nobody reading here can help you out with subscription issues of the online sharing platform (.com)

In reply to by Thomas

Hey Thomas, I am in the same boat that user:Jazid was in a while back. I used the free Musescore service and forgot to cancel my subscription before i card got charged. I have unsubscribed and have not used any services. Is it at all possible that i could have my $49 refunded?

Thank you for your time and God bless you.

In reply to by s.larin

Please. I need this refund. I don’t make that much money and I know that $50 doesn’t seem like a lot, but it is for me. That money puts meals on the table for me. I don’t mean to bother you, but if there is any possible way you can get me the money refunded it would help so much. I’m begging you.

The same thing happened to me. It's honestly upsetting how horrible customer service is. There is also no phone number to call and I have no idea if I'm talking to a real person. But this gives me hope and I want to know if you can reach out and help me out.

In reply to by Jojo-Schmitz

im suffering from the same situation, i have contacted the custmer service but give no help, you can see that everyone has no choice but to talk about it here. This horribly misleading website has ripped off too many and no one will help us. 50 euro is too much for us, and is sorely needed.

HI PLEASE I am in the same situation I am in the need for a refund I can t afford 49 dollars I am a student on a budget If anyone sees this please help me ge through the muescore help center I sent emails but they did not reply I am not using the pro subscirption now at all I only used muescore once and I still paid around 10 dollars back then please help me!

same happended to me... I'm so frustrated. I also struggle with a little money. gosh... Could you let me know how it ended?

The apparent lack of understanding of all the answers supplied here likely indicates a similar lack of understanding of the terms of the types of dotcom subscriptions.
If anyone doesn't get a refund by responding here, consider the money spent as a learning experience. That's okay, because some people simply take longer to understand things.

So, (here we go again) PLEASE see:
contact support@musescore.com

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