Can't log into existing account on Android?

• Jan 25, 2023 - 08:04

Okay, this may simply be something I'm not understanding on the difference between and, but I'm obviously missing something. I have subscribed as a MuseScore Pro user, but the Android app asks questions like it's never seen me before... and there is no way I can see to log into an existing account instead of subscribing again. Or is there? I'm certainly not inclined to pay for subscription twice, but subscribing is the only option I see. Assistance appreciated!


In reply to by DanielR

No, logging in and out on the website isn't a problem, it's getting a login prompt on the Android app. It starts at the very top "Let's get to know you" blurb, and then stops at "Choose a subscription." No opportunity I can see to log in with the premium account I just purchased a day or two ago. If there really is no facility to do that and you're supposed to pay for two subscriptions, one on PC and one on mobile, I can't see that being very useful, so I'm sure I'm just missing something.

In reply to by Jojo-Schmitz

Well, there's no profile gear icon at bottom right, but I finally stumbled upon a place to log in, quite by accident... I think it's the subscription prompt screen that has an X to close the dialog, and UNDERNEATH that is a login prompt. That is REALLY not a good app design, hopefully they'll address that in an update, but I'm in. Thanks for responding!

In reply to by Jojo-Schmitz

This still isn’t really fixing the issue. Someone that has an account shouldn’t be forced to click a bunch of buttons about what instrument, genre, or level they are at every time they need to login. Most sites have a login or create an account option from the beginning. Imagine how annoying it would be to pay for something just to have it go through the process of answering questions about making an account every time you want to login.

In reply to by pimzel

I just found this thread after searching and searching and searching for like an hour. I have a pro subscription, but went to use the iPad app and it wanted to sell me more subscription. I never saw the “X” to close this and actually use the app until I finally saw it in the top left corner following this thread. Very annoying clickbait when you have already paid for the application!!

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